Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65402 Views
  • 69 replies
  • 14 Helpful

Resolved! Does a monthly discount show on account

If i have being given a better/cheaper deal over the phone and it was discounted does that not show on my account?It is showing £30 per month but i was offered it at £15 a month? also only show 10gb but got offered 125gb?

Credit limit

Is there a way to see your credit limit? Just asking because i want to know if/when id be able to order the ps5? 

Jace2023 by Explorer
  • 1230 Views
  • 2 replies
  • 0 Helpful

charges

I have just moved from plusnet to EE a £10 charge has beeb posted to my account - what is it???

50% friends and family and misold contract

Hi, I have recently upgraded my sim only deal and was informed by multiple staff from EE (when deciding) that I will get 50% off my sim only contract. I upgraded my sim only to the full works and also was informed at the time that they would give me ...

sneakyg by Contributor
  • 2246 Views
  • 10 replies
  • 1 Helpful

Upgrade

Why is there such a limited choice of mobile phones when you want to upgrade contract???

Druid666 by Investigator
  • 508 Views
  • 4 replies
  • 2 Helpful

Refund

I was told that the £13.00 bill was to be refunded but it still hasn't appeared in my account? 

Upgrade from SIM only contract to full contract

I have been on a SIM only contract for years. I currently get £30 discount a month for being a good customer. However my credit score has just taken a big hit and dropped very low. Is it worth applying for an upgrade to full handset contract? 

fernw85 by Investigator
  • 578 Views
  • 2 replies
  • 0 Helpful