Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15467 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25640 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 52563 Views
  • 55 replies
  • 13 Helpful

Resolved! Billing

I’ve got 2 contracts on my ee app and I don’t use one but I’m getting charged for it does anyone know how I can cancel it 

Sponge23 by Visitor
  • 259 Views
  • 1 replies
  • 1 Helpful

Issue

Dear EE Phones Team, I hope this email finds you well. I am writing to bring to your attention an issue with my phone contract that I recently signed, which promised a 20GB data allowance upon getting a broadband connection. However, upon receiving ...

Nawaf77 by Visitor
  • 341 Views
  • 2 replies
  • 1 Helpful

change of EE contract and wrong data allowance

Hi All, I changed my 2 year phone and data contract yesterday from 10Gb limit to unlimited data on a SIM only deal as part of a wider bundle . Today my account still shows as limited data usage on my iPhone=, which everything else has been updated . ...

CDGorton by Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Changing my plan.

My contract ends in a few weeks & I'm being offered a new phone & a new contract, but I don't need or want a new phone. I pay a minimum or £26 per month for 4Gb of data, but I want a monthly contract which I have seen with Lebara for £5 per month for...

Jandygr by Explorer
  • 326 Views
  • 3 replies
  • 2 Helpful