Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change name

I am now married and would like to change my name on my account?

Transfer plan to a different account.

So we have a family account that holds multiple "devices" or plans. Currently I have my email that when logged into my EE will show me the one device/plan I have but will not let me change details because I am not the "account holder". The articles I...

Resolved! Contract

I’d like to see my contract that I have with you please.

Looking to leave contract early

I still have a few few months left but service has been terrible for the last 3 months where I answer the phone and there is a delay in people hearing me for about 2 seconds, so I have to constantly say hello.I have bought a new phone to rule that ou...

Can ypu put a contract on hold

Unauthorised third party charges apple.com/bill

Ok, so long story; My sons phone got stolen and on the next bill I had £56 unrecognised third party charges for apple.com/bill. I phoned up EE who told me they could block this charge and I should phone apple for a refund; i did. and they said yes, t...