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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14538 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25029 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 50310 Views
  • 55 replies
  • 13 Helpful

EE

I’ve been with EE for 13 years I have three contracts with them. One contract has ended and I’ve been trying to get them to switch that one to pay-as-you-go. I’ve called them so many times and they haven’t done it do you not join EE leave them as soo...

Jay1919 by • Visitor
  • 281 Views
  • 1 replies
  • 0 Helpful

New sim only deal

Just took out a £25.00 a month sim only deal online and my contract says its £28.58 every month!How does this work then EE? 

Trade in pestering me

Hi allI've swapped contracts and traded in my phone. All was good, but now EE won't stop sending me trade in packages through the mail and saying I'm about to miss the deadline to trade my old phone in.I have had confirmation that they've received th...

Re2nik by • Visitor
  • 288 Views
  • 1 replies
  • 2 Helpful

Resolved! End of contract

Hi.  My contract ended on 03/09. what happens next? What happens now if I don’t want to upgrade 

Resolved! Downgrading

My contract ends next month and I need to know if I can just stick with the phone I have and have a SIM only  and if so how do I go about it because no one from EE ever gets back to me any help will be much appreciated EE get the app sorted it's usel...

arcacia by • Investigator
  • 328 Views
  • 1 replies
  • 2 Helpful

Resolved! Remove a family member’s mobile from my account

How do I go about removing my son’s mobile from my contract.  He is now working and earning his own income. While he is grateful for the past three years help in this regard, he has told me to remove his mobile from my contract because he now has his...

Deogo by • Explorer
  • 1695 Views
  • 1 replies
  • 1 Helpful

Upgrade

Was wondering if anyone has the same problem?I done my anytime upgrade on Friday the 15/09/23 and it took my £100 but when trying to check my bills and account it showed it never went through contacted the team 3times from then got through once and t...

LeeM101 by • Investigator
  • 395 Views
  • 5 replies
  • 0 Helpful
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