Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Am I being scammed?

My SIM contract ended so I switched to another EE SIM only contract, but I haven't been able connect to EE network since then but I'm being charged. I checked the the EE app and it told me that I'm still paying of my phone despite the fact the that I...

Spend cap

Hi I have 0 cap on but made international call by mistake which had gone through for 17 minutes and I didn’t realise that I make this call through EE until I received text from EE. Hi from EE. As you have a Spend Cap, we've now barred some chargeable...

Bill price not as promised

So I was contacted by EE, trying too upgrade my pay as you go package. After a little over ten minutes of the woman trying to convince me its a good Idea, she offered me a new deal, she said because I've been with EE for a while, I can get a better p...

I'd like to cancle my Sim contract

HiI bought new Sim which is unlimited 24months plan from EE shop last week.but as soon as I put the sim, I found out EE is not working very well in my house.so I didn't use at all, I'd like to cancle it. I tried to call EE customer service. but I'm ...

Resolved! I can’t change my bank details

My old bank not working so for payment I want to use my new debit card but it say you have to pay half price money I do not know why plz help me

Should i upgrade after March 31st?

I have a pay monthly contract which ends on 29th March 2024, i am looking to upgrade but i am not sure if i should wait until after the annual price increases or if i can upgrade now and not be affected.If i upgrade now, will my new plan increase aft...

I need to see my bill

Does anyone who works for ee see these and is able to answer when we’ll be able to see our monthly bill… customer service are useless and if I don’t amend my outgoings with my bank they will not hold back the money to pay the bill which is due in a f...

Suspending my account

I have had a UK sum in my iPhone for 12 months and have now returned to Australia for at least 6 months and want to suspend my account .. how do I do this?

Direct Debit

Debit.EE have not collected my Direct Debits due on the 13th March. Also I am unable to log into the website. Is anyone else experiencing problems? Ian. [Mod edit: Please do not share personal details such as your full name, as your posts are visible...

Contact EE customer service from Australia

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do, but I can only find a phone number for them, is there an email...