Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Cancle SIM contract from abroad

Hello EE Community,I recently moved to Germany and have been facing significant challenges in reaching out to EE support. Despite multiple attempts, I have been unable to connect with them through the provided contact numbers:- 150- +44 0800 0798585...

Re: SPEND CAP

Hi can I put a limit on my spend cap £20?

Re: New contract

Can somebody call me or help me with the new contract phone please

Fee's

Hi I'm being charged £2.29 A DAY!!!... for EU roaming , but I never asked for this and I can't remove it, why is this please?

Billing

I’ve just looked on my online banking and my next bill has increased by nearly £100! This for for a sim only plan at £15pm and a contact half way through. I’ve received no notification from EE about a 200% increase and extremely disappointed that the...

In app refund

How do I get refund for an in app purchase

Manage payment

@why can’t I manage my payments? I need to change the card details but the page isn’t loading saying error!!!

Why is my direct debit charges different

Sim only

Hi I ordered a new sim only deal today through my BT app. When I ordered it I was told it would be £23 a month but when it processed it automatically went up too £33 a month. I was with three pay before and need to keep my number for my boys schools ...

Cannot get bills

Website will not show my account with bills.I need to print the bills for my accounts.Keeps telling me to log out and log in again or it cannot get my details.This has been going on since December, appalling service.