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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 69646 Views
  • 72 replies
  • 15 Helpful

Contract

I have taken a new contract out with ee I was told my plan would be £44 a month and this would be reduced to £41 a month. But looking at my bill I am paying £56 a month. Why is this so different when they have told me how much contract would be are t...

Being Ripped off

Just received our first ee bill £103 monthly charge for 2 phones + contract. Our previous monthly bill was £40 with another carrier. Our mistake was in not realising that monthly charge did not drop upon ownership of the phones (after 6 months) but t...

a1anx by • Investigator
  • 1364 Views
  • 9 replies
  • 0 Helpful

Charge for Porting number

Hi there,I'm struggling to understand my bill for this month and customer services via live chat aren't particularly helping me understand, although have offered to open a recalculation complaint.I ported my previous (and main) number in on the 28th ...

WebWizard by • Investigator
  • 1860 Views
  • 5 replies
  • 1 Helpful

Resolved! Save number

Hello, my contract ends on June 24 and I would like to keep my number without extending the contract

Sobczak1 by • Visitor
  • 517 Views
  • 2 replies
  • 2 Helpful

Overcharged on new plan

So I called EE trying to top up my phone with a ten pound bundle the guy on the phone ended up roping me into a sim contract £9.80 a month for 25g and unlimited calls and texts after a year the price would increase the call to EE was only like a week...

Hricho by • Investigator
  • 827 Views
  • 5 replies
  • 1 Helpful

Linking broadband to account

Hi, im trying to link my mobile broadband sim only to my EE account, I enter all details and the billing account number keeps telling me I need a valid number, I've tried literally the bank account where the DD is coming from and also my EE account n...

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