Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill EXTREMELY higher than what was discussed.

So I was contacted by EE either last month or the one before can’t remember exactly, to have a contract for the IPhone 15 with a 125gb sim (he said this would be thrown it not that I had a choice). I was told it would be £60-£70 per month but Novembe...

How can I pause my contract?

Extra Charges

Evening. I have had extra charges for late payments. One I can understand but October & November charges added when I have paid on time. Getting a little tired of this especially when all of my services are stopped. Who do I need to contract?

Bill

Hi,my name is Ian,I work away from home and I have 2 kids,it’s my daughters birthday this week and I can’t contact her as I’m struggling to pay my bill as I have been paid yet,I was supposed to pay on the 10th of this month,is there any help anyone c...

Upgrading two plans - massive cost differences depending on which order

Currently I have two SIM only pay-monthly contracts both out of plan.I want to upgrade them both to new 24 months plans, as follows:SIM 1 to 25 Gb All Rounder Plan + 1 ExtraSIM 2 to 5G Essentials PlanI am told I can only have the discount or any offe...

Contract change

Hi, I got a new phone contract about 2 months ago on a 2 year deal pay monthly. My circumstances have now changed and I will be in Europe indefinitely. The roaming charges with this contract are very expensive. What options do I have to get a better ...

Upgrading early to SIM only - how long does it take?

Hi allI have recently undertaken an early upgrade from a phone plan (due to end 1st October) to a much cheaper SIM only one, which incurred an early upgrade fee that I've paid for. I've received the confirmation email but nothing else has changed. Pl...

Re: How do I talk to customer service

Hi my name is Victoria I need your to keep my date on because my daughter is still in hospital and I don’t know when she coming out so I need to keep my data and promise to paid phone on the Friday 8th off December

Upgrade offer not available due to price increases

So I got sent a text saying I can upgrade for no fee and without trading my phone in if I go on a plan that is the same or higher than the one I am on. My plan is the £101 iPhone plan but because of price increases it has gone up to £126ish so there ...

Contracts & Billing

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