Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Reconnect monthly sim plan

Good evening! I want reconnect monthly sim plan) how to do?

Resolved! How much data i left please?

Resolved! Tmobile unlimited texts and data for life

Hi, EE here. As the UK's best network, we're always making improvements - and now we're making some technical changes that will affect your current plan. So, you'll need to move to a new plan, and possibly a new device, by 15th January 2023I've just ...

Switch to payg from contract for use abroad, keep number

My daughter has an additional line on my ee contract. I've tried to split her contract off to a separate account previously with 0 success. Now she's moving abroad I definitely need to end her pay monthly contract either for payg or esim (?) so I don...

left ee & moved to other provider. Now have "first bill" for next month.

left ee but getting phone calls & bills ignoring that fact. Latest bill states "first bill" for next month as if i was new customer when i should be owed money.

Resolved! Collections team

Is there an issue contacting the collections team today. I am unable to get a response via the message function and left on hold for someone to pick up when calling 150. Not sure if they work in a Sunday?

Resolved! Re: End contract

I want to end my contract

Resolved! Deposit for service of £50.00

What is that deposit, i was not told there will be a deposit to be charged. Is it refundable and if yes, when?

itemised billing, error please try again later.

COULD someone please help me as i have complaned to EE AND NOTHING is being done I have itemisised billing, i can see on going itemised billing 2-3 hours after calls or texts were made.I have two phones, one account it shows, the other phone account,...

Resolved! Difficult to leave ee

It shouldn't be this difficult to leave ee. Unable to cancel on the app. Tried doing the live chat but told they cannot do it and was told to txt a number for info which just directed me back to the website to cancel. I've been on hold for over 30 mi...