Contracts & Billing

Credit limit.

Its saying I've reached my credit limit and my line is suspended. It won't let me phone 150 to discuss this. Have made an extra payment to get me in credit but still saying my limit is reached. Thing is, I've hardly used the phone/text and I'm well i...

How can I link my new sim only plan to my account

Hi new here I’m in the middle of switching to ee from bt but I can’t seem to link my new contract to the ee account I already have set up do I need to close my ee account then start again as wont let me register for new ee id coz my email already reg...

Payments added to bill

I’ve just seen that 3x £10 payments were added to my phone bill and this wasn’t me. Any idea how this was allowed to happen? And how I can get it back? 

Why can I not make a call again

Hello, I noticed I cannot make local calls again despite subscribing for unlimited calls, text and 500 international minutes. Please I need an urgent response 

I need fully itemised copy of all bills from both sim cards on mu accounts from

Poor communication

On 8th March I called EE because I could not access my data on EE website I was told I would have unlimited data as there was general technical issue. I received a bill on the 11th March of a £53 my monthly bill is £15.79. I called on 15th March aski...

Re: Change plan

Can you put for my plan down please Litell cheap please 

Ending BT related discounts.

I have just cancelled my BT Broadband and they have kindly excused me any early termination fee. They have said that as I am on a social tariff and cannot receive my guaranteed speed at all times they will accept early termination.My issue is I canno...