Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Returning a phone on contract

I got a new phone on contract about a month or two ago, I don't like the phone as the im having trouble with calls with my family and friends because of bad signal due to calling on different phone and I just want to return the phone, however its sti...

Missed bill so they say

I keep getting letters/txt saying I still owe a bill, sometime last yr I had to change my payment date as I was getting paid on a different date. I was told that was ok, so I said should I cancel my dd as there be no money in there? She said yes it w...

Resolved! Roaming charges in the USA with inclusive extras add on

HiI have an "inclusive extras" add on to my contract covering the addition of the EU and USA taken out late in 2023, and I am based in the UK. Having sent a text message to a UK mobile number on roaming in the US on my current trip I have been charge...

Re: Overcharged on bill

My mobile contract is £6 per month and you have deducted £16

Resolved! Re: Contract when does my current contract expires

Check when my phone contract ends

Symbols !?! What do they mean

Hi.. I’m looking to upgrade but what do the symbols mean?? I’ve worked out the A in a box means add on, but what do the other ‘clocks’ mean ???

Money owed to EE.

My dad owes money on an old account, how can I pay this with no phone number?

ESS Device

Hi,Thanks James B for reply regarding above device, our bill is regularly around the £250 a month mark, when the contract was renewed 22 months ago the idea was to reduce the amount paid. Nothing really has changed, still paying similar amounts and t...

30 Day Sim Only

I have a 30 day sim only which is expired. I wanted to change it to a 12 month contract. I’m being told I need to wait for 6 months before I can do this. I am not asking for a phone contract. This doesn’t make sense? Can anyone help?

Resolved! Removing a line from family account

My daughter wants to have the phone contract transferred to her and her phone is part of our multi-line deal. How do a remove one phone and how does she then set up a ontract?