I need to talk to EE about paying defaulted payments, but they only have a phone number. I can't use the phone because of hearing problems. I've finally given up disputing the default since it's been nearly a year and my credit score has tanked. I really need an email address to arrange payments.
At the beginning of last year, I cancelled my contract renewal over the phone because I couldn't find an email address to reach them. Customer service guy was understanding of my need for extra time to process words and asking for him to repeat himself a billion times. I believed they had cancelled it as requested; direct debit even stopped after final payment on the contract. I had no phone calls, texts or emails about missing payments. No clue about letters since I was escaping a DV situation. Didn’t think to contact EE about updating my address after the contact ended since I was under the impression it was not to be renewed and no further money owed. The renewal WAS in fact renewed without me knowing which is why I'm now in default. I have no idea where it went so wrong therefore understandably very very very reluctant to go on the phone again.
I urgently need an email address or something similar.
