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2 bills for 1 mobile account, a usage bill and a flexplan bill why not one bill

MADdog237
Investigator
Investigator

‎04-08-2024 01:58 PM

I pay my mobile bill on the 26th monthly but EE has not collected for 2 months, today I paid 2 seperate bills by card 1 for usage and 1 for flexiplan. I was with BT and they collected 1 bill for the lot. Can EE tell me why they cannot be like BT afterall BT is their boss. 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎04-08-2024 02:06 PM - edited ‎04-08-2024 02:13 PM

@MADdog237  Because it’s a flex tariff.   Basically you’ll not get any price increase on the device tariff only the air time tariff.    Did you not read any of the information about this when you took this out.   

 Once the device is paid off you’ll only be billed for the air time if you don’t upgrade as it’s 2 separate bills.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star

‎04-08-2024 02:12 PM

BT don't do Flex-pay plans. That's they're diff.

BT Group is the "boss" of BT & EE, both independent subsidiaries with their own products & prices & systems..

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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