Upgrade Cancellation

Charlotte403
Investigator
Investigator

Hi

I ordered an upgrade phone yesterday but then noticed that the line rental charge was not as i expected so a couple of hours later I cancelled the upgrade over the phone.

As the phone had not yet been despatched they diverted the phone back to them and i have checked the DPD tracking and can see it is being sent back to EE.

However I am still getting texts with my new contract details etc and I have also checked my EE account and can see that a new contract is in place and it says I have upgraded. 

I was just wondering if anyone else has done this and how long it takes for your account to be updated and revert back to the original contract I was on. I don't want my next bill to be incorrect and end up paying for a service and phone and I don't actually have.

Thank you

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Charlotte403 ,

Once the phone has been returned and logged as so, your account will revert back to the original contract, and any upfront costs will be returned also, within 7-10 working days of reverting contracts to the original contract.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

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4 REPLIES 4
Schockwave
EE Community Star
EE Community Star

Hello @Charlotte403 ,

Once the phone has been returned and logged as so, your account will revert back to the original contract, and any upfront costs will be returned also, within 7-10 working days of reverting contracts to the original contract.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

110 days?

@Charlotte403 , that should have read 10 days, have now edited my post, sorry for the confusion.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

ha ha no worries i got worried then.

Thanks for getting back to me that's great.