Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 17123 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26948 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 57587 Views
  • 69 replies
  • 14 Helpful

Deals

Hi, I'm on sim only.I get calls plus 40gb and roaming for £18.80, how do I get it cheaper?

Viewing Bill

Website is useless - constantly trying to upsell but to try and find your bill is impossible. What’s the crack EE - get it sorted or I’m going back to BT! There system worked !

Pjenky29 by • Visitor
  • 341 Views
  • 1 replies
  • 1 Helpful

Resolved! Picture txt

My payment plan charges for sending picture txts . Am I charged for receiving them ? 

Re: EE billing

I am getting this problem. I often add a purchase on play store but it is showing unavailable. Its been fine until now. I've checked settings. I still have it as a payment method but I can't access the ee play store billing feature. 

Help Needed: Missing £39 Refund and App Access Issue

Hi,I ended my contract a month ago, asked for a £39 refund as my account was in credit, but haven't got it yet. I spoke with customer service 3 times, every time they said they submitted my refund but no result. Also, there's a problem with my EE app...

jferdous by • Investigator
  • 535 Views
  • 9 replies
  • 0 Helpful

downgrade plan

I'm currently on a £71.26/month plan. My contract ends on the 9th of February. How do I change to a much lower priced plan?

Most solutions
More
Top Helpful authors
More
Learn about