Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13838 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24546 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48963 Views
  • 55 replies
  • 13 Helpful

Change in contracts on EE website

Hi, so I’ve just looked at the EE website and to my horror they’ve gone and decided to follow o2 and the other networks and do 2 split payments for your contract. oh well, I guess they were going to do it sooner or later. can I just ask - what happen...

Gomrathb by Established Contributor
  • 1258 Views
  • 8 replies
  • 1 Helpful

Upgrade

I recently did an online upgrade. A month later have been told it was an additional line but as it was over a month ago I cannotcancel it so I am now having to pay for 3 lines.I didn't order an additional line. This seems to happen a lot so EE must t...

desmond1 by Visitor
  • 291 Views
  • 1 replies
  • 1 Helpful

Resolved! Anytime upgrade

So on anytime plan due upgrade in may 2024 but my Samsung is broken can I stay on the anytime plan without sending my phone back I'm not going to upgrade early will wait until current contract ends 

Proof of upgrade

Hi! I've been paying insurance for an old device, and to be able to claim back what I've paid, I need proof of upgrade, is it possible to get this? 

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fuller84 by Investigator
  • 290 Views
  • 1 replies
  • 0 Helpful

Debit

Hi! I recently joined EE network, l also bought a Lenovo idea pad. I have had an amount of £70 being debited towards my phone bill. Please kindly explain how this works as l was initially told that for my calls, data and the ideapad l will be paying ...