Complaint s

Mel1407 · ‎17-08-2024

Hello,

Anyone know how to contact ODR?

Can't sseem to complete online as asks to select company country but no UK/Great Britain/England etc option. States on EE complaint notice ODR is step 3 so assume option but can't work out how.

Thank you

Mel1407 · ‎17-08-2024

Anyone managed to submit ODR. Keep trying but doesn't have England/UK/Great Britain etc as option to collect for trader country.

XRaySpeX · ‎17-08-2024

@Mel1407 : ODR is an EU instrument. We ain't in EU!

EE's Code of Practice hasn't been updated for Brexit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Mel1407 · ‎17-08-2024

Thank you...I did wonder this but yet EE website for complaints procedure says go to them as step 3.

Thank you though

Peter_W · ‎17-08-2024

Hey there @Mel1407, welcome to the EE Community!

Which page are you looking at here when searching for our complaints process?

I've had a check of our current complaints code of practice, and this references the UK Communications Ombudsman as the final step for any complaints dispute.

Peter