Complaint s

Mel1407
Valued Contributor
Valued Contributor

‎17-08-2024 12:14 AM

Hello,

Anyone know how to contact ODR?

Can't sseem to complete online as asks to select company country but no UK/Great Britain/England etc option. States on EE complaint notice ODR is step 3 so assume option but can't work out how.

Thank you

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4 REPLIES 4
Mel1407
Valued Contributor
Valued Contributor

‎17-08-2024 12:02 AM

Anyone managed to submit ODR. Keep trying but doesn't have England/UK/Great Britain etc as option to collect for trader country. 

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XRaySpeX
EE Community Star
EE Community Star
In response to Mel1407

‎17-08-2024 01:30 AM - edited ‎17-08-2024 01:36 AM

@Mel1407 : ODR is an EU instrument. We ain't in EU!

EE's Code of Practice hasn't been updated for Brexit. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Mel1407
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎17-08-2024 06:53 AM

Thank you...I did wonder this but yet EE website for complaints procedure says go to them as step 3.

Thank you though

 

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Peter_W
EE Community Support Team
In response to Mel1407

‎17-08-2024 10:22 AM

Hey there @Mel1407, welcome to the EE Community!

Which page are you looking at here when searching for our complaints process?

I've had a check of our current complaints code of practice, and this references the UK Communications Ombudsman as the final step for any complaints dispute.

Peter

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