Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! What time does EE usually take the phone bill by direct debit?

Have a bill due tomorrow the 21st, do they usually take it first thing at 12am or is it anytime?

Resolved! Limit my data for cheaper bills

Hi I am short at my budget these days and I am not able to pay my bills I am looking to limit my calls ,message and data

Resolved! Contract

This may seem like a really daft question, but once my contract runs out in May, will it auto renew?

Bill

I cease my subscription prior leaving the UK and now I am still getting charged - how to I get my money back and again cease my subscription which I did once already

Mobile bill

Why can't I check my mobile bill on the app or in the EE website? I've been trying for a few days and still can't see it. Only says that they can't load the information and it's their fault not mine?!

Resolved! Re: Conditions to paying my 2 year contract up earlier

If i pay up my remaining and end contract early can i upgrade for free?

Bills

I can’t view my bill at all is there any other way to get my bill without ringing them all the time

Resolved! EE messed up my bill

EE have messed up my direct debit,. Since they changed the way of billing they have only been taking the direct debit payment for my calls/data and not for my mobile phone so now i am going to have a bill of £300. What can i do about this as this is ...

help think i have accidentally cancelled contract

I was trying to cancel a sim only contract on my account then I received a SMS saying I've cancelled the wrong one. how do I reverse this?!

Trouble logging into account - Can't access invoices

Can someone help please? I have tried logging into our account on several occasions and have be notified by a message that states 'We're working on it - We're just getting things ready behind the scenes. Please wait a minute then refresh the page.' ...