Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrading after the Annual price changes

Hi all,As we all know EE has increased contract prices (price increase of 7.9%) on the 31st March. I was just wondering if I upgrade my phone today (2nd April) will I be effected by the price increase or will it effect me next year ?

Billing

Anyone know why I've been getting charged twice for my bill please. I paid one on the 6th of march and on the 12th its saying again and saying I've not paid it. T.i.a

Letter for debt recovery but owe nothing?

Received a letter saying I owt £53.14 I’ve checked my account and spoke to someone who said I owe nothing and my bills are paid via direct debit.. however this has now effected my credit score?

Re: Letter for debt recovery but owe nothing?

I have had the same, in fact I have over the years had 3 different companies try this

Trade in for s24 ultra

Looking to upgrade to s24 ultra and trade in an s21 +. It says the monthly cost for the essentials plan was £30 but is half price for months. However it also says that there is a trade in discount of £27 meaning, the monthly cost is £3 per month. Wil...

I want to cancel direct debit

Resolved! Can I link my daughters account to mine

Is there any benefit in me linking my daughters sim to my account?I have a contract on my phone, and then I pay a monthly sim only deal for her.

Resolved! Contract remaining

Hi All how can I find out how long is remaining on my sim only contract please?

Mobile bill

I’m very sick in and out hospital since Christmas got adrenal insufficiency on steroids ot behind with bill need help but can’t make out going calls help please

I am unable to upgrade my mobile phone

I have been trying to get a quote to upgrade my iphone for a few weeks. I rang 150 to explain that I could not upgrade online and was offered the opportunity to upgrade over the phone and spoke with the sales team. I I would like to look at my upgra...