Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 13853 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 24555 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 48991 Views
  • 55 replies
  • 13 Helpful

Resolved! Issue with Insurance Claim

I have made a claim on my insurance. On the phone I agreed to a replacement phone, which I was told would be sent within 24 hours.However my confirmation email states that I should book a phone repair. Should I wait and see if I hear from DPD who I w...

Re: Itemised Bill

So EE take our phone's call data but then won't let us see it without paying extra! I look after my dad's phone account (I don't live with him) so it was handy to check his account online if he thought his bill was higher than usual. EE very recently...

Essential Plan 25gb

Good Evening PeopleDoes anyone possibly know what this new 25gb Essential Price Plan is all about? Or has anyone else had there monthly price plan randomly changed to this without their knowledge plz? 

Laurelle1 by Investigator
  • 2008 Views
  • 1 replies
  • 0 Helpful

Friends and family discount

Hello, I've recently been given a friend's and family discount.The code expires in the next few days and I've been holding out for the new phones to arrive on the market. Would I be able to apply for a SIM only contract until the new phones arrive an...

Kingy17 by Explorer
  • 836 Views
  • 3 replies
  • 0 Helpful

We are refreshing our mobile Tariffs

      We're refreshing our pay monthly plans (No Frills, Essentials, All Rounder and Full Works) and offering better value across mobile, SIM only and connected devices.   Our range of data allowances includes:   2GB 5GB 25GB 125GB Unlimited Da...

Tarriff refresh.png Tarriff refresh.png
Sean_D by Former EE Community Manager
  • 4530 Views
  • 1 replies
  • 3 Helpful