Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Seems to be a problem with my billing. How do I set up a new direct debit?.

Bill account issues

Hi I can not access my account to pay the bill and now I am already left The UK for one year. How can I activate my number and bill the contract?

Wrong line cancelled

I called recently to cancel another line I had and they have cancelled my own instead of?? and now I can’t call ee

Re: Billing

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Re: I have 2 subscriptions for my daughters and need to update my credit card de

Hi James can you walk me through the steps please? I’ve logged in but I cannot find payment details

Payments

Resolved! final bill

my final bill supposed to be taken yesterday as i canceled my contract. as i spoke to EE member they said the final bill will be around £90 dont remember the correct amount, yesterday it was take n £3.32 so what does that means? and my bank shows nex...

Re: i have paid my bill is been 45 minutes and my services are still suspended

Yes

Recent upgrade- has my perks discount transferred over?

HiI have just upgraded my phone and cannot see my 20% discount on my new plan. Where do I find this information? Thanks

Reverting a cancelled contract.

Hi,I am the owner of a multi phone plan (ie different users with separate sims and numbers on it) .Whilst trying (on the app) to cancel the contract for one of the numbers, and requesting their PAC number for transferral, I have received a text (to m...