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have two different plan

Chunfu04
Investigator
Investigator

‎20-08-2024 01:42 PM

Hi,

I had a new Pay Monthly contract on 7th August for a 25GB SIM plan. I downloaded the PDF of this contract, but the email confirmation I received states that my plan is only 5GB at the same price. Is it that I have two contracts?

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2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎20-08-2024 02:29 PM

Can you post screenshots of these two pieces? With personal details redacted.

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Chunfu04
Investigator
Investigator
In response to bristolian

‎21-08-2024 02:16 PM

Chunfu04_0-1724245733503.png

Chunfu04_3-1724245891610.png

Chunfu04_5-1724246113608.png

 

This is the 5GB plan. It is interesting that this email was received on 7th of Aug

Chunfu04_4-1724245967345.png

Chunfu04_6-1724246150509.png

 

this is the 25GB plan, it created on 7th.

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