Contracts & Billing

I want to cancel direct debit

Mobile bill

I’m very sick in and out hospital since Christmas got adrenal insufficiency on steroids ot behind with bill need help but can’t make out going calls help please

I am unable to upgrade my mobile phone

I have been trying to get a quote to upgrade my iphone for a few weeks. I rang 150 to explain that I could not upgrade online and was offered the opportunity to upgrade over the phone and spoke with the sales team. I  I would like to look at my upgra...

Can't add an additional line via My EE

I've been trying for the last 3 days to add a Samsung watch to my account having just upgraded to a Samsung phone.I don't know if it's me by EE just seem to be getting worse, when I can't do something as basic as buy a watch and plan online.When I tr...

Mid term peice rises

Can anyone tell if the mid term price rises are attached to the complete bill or just the usage ?? I have 3 phones on contract with EE  as the costs of the handsets should be fixed at point of sale then surely they can't increase the costs of the han...

How can I pay my last bill?

I'm in a bit of a unique situation, but I left EE in February. As soon as my number was ported out, I lost the ability to pay my bill in app as well as on the website. My bill wasn't due yet, but my service ended at that point. I left (abroad), and m...