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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15694 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 25847 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53008 Views
  • 55 replies
  • 13 Helpful

Trade In - Upgrade

I chose to upgrade my Iphone 14 Pro early because the EE app/site showed me 'Trade in and get up to £336' blah blah and I was eligible to upgrade early for free. So I thought why not, I'll get a new phone and going by what all the EE Trade In info sa...

Ar16 by • Visitor
  • 674 Views
  • 1 replies
  • 0 Helpful

Resolved! stuck in wrong deal

When I got my first contract phone I clicked unlimited data and calls but I hardly ever use data I use like 5gb a month and make about 10 phone calls a month I have been paying a huge amount every month but I don’t know how i change my deal I have be...

195264961 by • Contributor
  • 375 Views
  • 2 replies
  • 0 Helpful

Resolved! Upgrade?

When I text upgrade to 150 it says Upgrade early and get the latest handset today! You can even reduce the fee by giving us your old handset. Upgrade today: call us on 150, go to shop.ee.co.uk, or find your local store at ee.co.uk/store-finder I clic...

195264961 by • Contributor
  • 317 Views
  • 1 replies
  • 1 Helpful

Bill

My bill appears to be wrong. I recently added my partner onto my account and his bill should be discounted as an additional line but this doesn’t show when I look at what they are taking in the next couple of days.

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