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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 66415 Views
  • 69 replies
  • 14 kudos

Resolved! Paying my bill

I am abroad and my service has cut of because I need to pay my bill I can’t do it on the app is there another way of paying my bill abroad 

Resolved! Can I combine 2 accounts

Hello, my mother is payg and I am pay monthly but with no contract, these accounts were registered separately. I now want to put my mother's account under mine so I pay for her bill as well as mind.  Can this be done?Please advise Thanks, Rose  

Roshy22 by • Contributor
  • 682 Views
  • 4 replies
  • 2 kudos

Put on the wrong plan - nobody will help

On 13 May I upgraded my phone as my previous three year  ee contract was ending. I went online to get a new iPhone 15 pro on Flex Pay plus a 24 month EE Full Works iPhone contract, which comes with Apple One. A message came up when I tried to confirm...

KC61P by • Investigator
  • 1120 Views
  • 6 replies
  • 0 kudos

Double charge for plan

I recently upgraded 2 contracts with EE, for 2 new pixel 8 phones (it would have been mid April). I was told at the time that the cost would be £30 a month (£15 with the 6 months 1/2 price). Somehow I'm being charged £30 a month for each contract, wh...

Bill incorrect in App

Is anyone else finding their bills are incorrect on the Aoo?  I am a new customer and I spent ages talking to customer service last week and still the same. No change. It's so frustrating. The bill for this month is correct but for June, it is wrong....

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