Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! New contact

Is my EE roaming abroad been added to my acc

Resolved! Want to upgrade my phone

My contract has run out on the 24th of august so want to cancel the one I had and upgrade

Any Humans work at EE anymore?

I am currently working in middle of a field ..rang the 150 number someone rang back after 15 minutes missed the call lasted 20seconds ! i wish to discuss my account there used to be humans at EE …but these Big Corporations have forgotten the Human To...

Resolved! Need to contact

I just moved abroad and I want to reduce the cost of my EE sim card so I can still use it when i return in the holidays. I cannot contact anyone at EE as the online chat is not working; can anyone advise me what to do as my bill is so high now?!

Resolved! My account plan

I’m trying to find out when my contract expires but struggling to access this information

Why have I got £175 MAIN added to my bill

Ending Contract

My contract ends on the 19/09/2023. i will not be continuing with you do i just stop my direct debit.

Resolved! How do i go about changing my bill

Hi I would like to change my bill and payment when is comes out

Resolved! Issue with Insurance Claim

I have made a claim on my insurance. On the phone I agreed to a replacement phone, which I was told would be sent within 24 hours.However my confirmation email states that I should book a phone repair. Should I wait and see if I hear from DPD who I w...

Re: Itemised Bill

So EE take our phone's call data but then won't let us see it without paying extra! I look after my dad's phone account (I don't live with him) so it was handy to check his account online if he thought his bill was higher than usual. EE very recently...