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Bill so high

Lore1111
Investigator
Investigator

‎02-09-2024 04:23 PM

My bill is £160 for the past 5 months. Instead of £110 . Why . And no one is answering to the call centre. Online chat not available anymore. 

0 Helpful
9 REPLIES 9
XRaySpeX
EE Community Star
EE Community Star

‎02-09-2024 04:25 PM

Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Lore1111
Investigator
Investigator
In response to XRaySpeX

‎02-09-2024 04:41 PM

Thank you for your reply.

Unfortunately I am not able to get my bill , and no one can help me with this 

0 Helpful
Northerner
EE Community Star
EE Community Star

‎02-09-2024 06:04 PM

Hi @Lore1111 

Can you not access your online account or app. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Lore1111
Investigator
Investigator
In response to Northerner

‎02-09-2024 06:39 PM

IMG_4710.png

 It shows this , for the past 5 months 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Lore1111

‎02-09-2024 06:52 PM

Look at your bill thro' your online EE a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Michael_D
EE Community Support Team
In response to Lore1111

‎03-09-2024 09:29 AM

Hi @Lore1111.

Thanks for coming to the community. 

Are you able to login to your account through the website and see your bill there?

If not, you can get in touch with our billing guides, and they can have a look at your bill to see why it is higher, and help with the EE app access.

Michael

0 Helpful
Lore1111
Investigator
Investigator
In response to Northerner

‎03-09-2024 10:14 AM

No ! 

0 Helpful
Lore1111
Investigator
Investigator
In response to Michael_D

‎03-09-2024 10:16 AM

I can’t see it online either!

IMG_4711.jpeg

 

0 Helpful
Michael_D
EE Community Support Team
In response to Lore1111

‎03-09-2024 11:03 AM

Thanks for the screenshot @Lore1111.

At this point it will be best to speak to our billing guides so they can look at the bill charges and the online account for you. 

Michael

0 Helpful