Late payment charge

[Kgmama]

Hi we started with EE on 22 July 2024 and all goid had direct debit all set up. However our first direct debit was mysteriously cancelled and according to the message I received it was cancelled by EE , however I immediately contacted you and set up direct debit again. You then have the cheek to charge me a late payment.  Who can I take this up with. When I called about you cancelling our direct debit the gentleman could not understand what I was saying.  So please advise who I am best to contact. 

[Chris_S · Accepted solution]

Hi @Kgmama I can imagine it's frustrating for your first bill to have a late payment charge.

I'd recommend giving our billing team a call so that a billing guide can take a look into this.

If you're calling from your EE phone, you'd just need to dial 150. 

Chris S