Account transactions

[carolt3]

I have just been moved over from BT to EE (nightmare) for Broadband and TV.  Due to their terrible customer service and mis information I have been given a credit on my account.  Unfortunately on their app/website I cannot find anywhere that shows me transactions on my account so I cannot tell if the credit has actually been applied. Is there a way to see transactions or do I just have to wait for the next bill and see it on there?

Considering that BT and EE are now "the same company", the difference between their services and website/apps is appalling.

[Schockwave · Accepted solution]

Hello @carolt3 ,

Welcome to the community,

I  would say that you will have to wait for your first bill to see the transactions or ring customer service and they can check it out for you.

[carolt3]

Thank you. I had cause to call 150 again and they confirmed that it would be on the bill but they confirmed the credit balance.

[Schockwave]

@carolt3 , thank you for letting me know, thought that would be the case.