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PDF bill - no payment slip

Worse-decision1
Explorer

I have downloaded my PDF bill via the EE app. However it does not contain a payment slip / barcode so it can be scanned and I can pay it at a post office / pay point. 
They said they could send me a bill by post for an extortionate amount of £3 but surely I should have the option to download, print and pay the bill. 
I DON’T wish to pay via direct debit etc…

thanks

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

No, your bill is not an electronic instrument.

You can your bill by cheque at your bank or by an eBank transfer. The necessary EE bank details will be in your bill. Alternatively you may use Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Worse-decision1
Explorer

What a scam! So if I pay £3 they can generate a payment slip but cannot otherwise. The account is my elderly parents who were with BT and had that option. The post office and pay point is at the bottom of their road. 
what provisions do they have for these customers they inherited. 
shame on you EE. Absolute disgrace. 

Katie_B
EE Community Support Team

Hi @Worse-decision1

Thanks for coming here. 

You can find ways to pay your bill by visiting the Paying Your EE Broadband help page. 

If you have any questions please be sure to let us know. 

Katie