Viewing current bill

Jenjen77 · ‎16-08-2023

I'm unable to view my current usage for my current billing period? I've tried online website and on the app is there another way to try find this information?

Chris_B · ‎16-08-2023

@Jenjen77 Are you paying for itemised billing? If not then there is nothing to show. On contract you have unlimited calls/texts and the only usage that will go down as the month goes on is data usage and this does show. Paying for itemised billing will show you the amount of calls/texts made as the month goes on.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎16-08-2023

@Jenjen77 Are you paying for itemised billing? If not then there is nothing to show. On contract you have unlimited calls/texts and the only usage that will go down as the month goes on is data usage and this does show. Paying for itemised billing will show you the amount of calls/texts made as the month goes on.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

don49 · ‎04-12-2023

I am paying for a travel data pass for 24hr periods midnight to midnight U.K. time I use very little data if any and can't view my bill in real time

Katie_B · ‎04-12-2023

Hi @don49.

Welcome to the community.

Are you receiving an error message when trying to load your bill?

Katie

XRaySpeX · ‎05-12-2023

@don49 : If you like text STOP TRAVEL to 150 and revert back to our standard data add-ons.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Aamerchughtai · ‎18-08-2024

Hi I need my account number and I need to change my direct debit details please

Christopher_G · ‎18-08-2024

Hi @Aamerchughtai

Welcome to the community.

Have you created an account online or is that what you're trying to do? Have you received any paperwork or bills from us in the past? Your account number should be on those.

Chris