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Upgrade anytime

MichelleturnerJ
Visitor

‎16-08-2024 05:34 PM

Hi,

I have been looking at the upgrade anytime option. I’ve seen quite a few bad reviews about sending their old phone back & then EE saying it hasn’t been received which is putting me off.

is there anyway you can go in store to upgrade & give your phone instead of posting it back? 

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎16-08-2024 05:46 PM

Hi @MichelleturnerJ 

If you pay extra to post office to send it insured next day then you should have no problems. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Peter_W
EE Community Support Team

‎17-08-2024 09:23 AM

Good morning @MichelleturnerJ

Welcome to the EE Community!

Whilst people may use our forums and social media to reach out when experiencing issues, this is a small proportion of customers and isn't a true reflection of the thousands of trade-in requests we process.

When you send back your device, like @Northerner mentioned there is the option for selecting tracked with insurance. 

Royal Mail protect you through this so on the off chance the worst should happen, any non trade-in fees would be covered.

Peter