NHS Perk code not working

[KatherineEvans]

Hi there,

I am trying to upgrade to a new iPhone and my EE perk code won’t be accepted online, keeps showing an error message saying it can’t be used with discounted plans. I have called EE and they confirmed the plan I am trying to select isn’t currently discounted. I have tried multiple codes and also typed them.

please can you advise?

[Schockwave]

Hello @KatherineEvans ,

Welcome to the community,

If you cannot use it with discounted plans, then there is no way it will work, as EE have confirmed the plan you are trying to select does not offer discounts, so you would have to choose a different plan if you wanted to use the perk code.

[KatherineEvans]

Thanks for the reply - the plan is not discounted therefore the error message I am getting doesn’t make sense? I have tried it with both a no frills and an essentials plan and the codes don’t work for either??

[Leanne_T]

Hi there @KatherineEvans 

Thanks for coming to the community. 

Do you have a discount on your account at the moment? Are you out of contract or trying to upgrade early? 

Thanks 🙂

Leanne.

[KatherineEvans]

Hi Leanne,

I have previously had a discount but not at present as the contract ended in May this year so the discount has been removed.

Thanks!

[Matt_124]

What plan is it that you are choosing? There is slightly more to plan eligibility than whether it is discounted or not.

If you can give the details of the plan (device, plan type, minimum term and monthly cost) we can try and figure out what the blocker is or if it's a genuine error.

[KatherineEvans]

Hi,

Its an iPhone 16 256gb, unlimited no frills for 24 months at £63 per month.

I've never had this issue before and have always had iPhones for this contract.

Thanks!

[Leanne_T]

Morning @KatherineEvans 

Thanks for the extra details and coming back to me. 

Could you send me a screenshot of the plan you are selecting? 

I will have a look at this for you and see if we can find out what may be causing this. 

Leanne 🙂

[KatherineEvans]