Uprgade Details not showing in Track my order

[lees_22]

Hi - I am having the same issue today.  i am putting in the order number and my email with no details of my order coming up.  have also tried with my mobile number.  my account is still saying i am eligible to upgrade - even though i have?

[lees_22]

Hi - I have today upgraded to new pay monthly handset and  i am putting in the order number and my email with no details of my order coming up.  have also tried with my mobile number.  my account is still saying i am eligible to upgrade - even though i have?

[Linzi_H]

Hi @lees_22 

Welcome to the Community. 

I know you'll be keen to see what stage your upgrade is at! 

If you have an order number, I'm presuming you've received an email confirmation alongside this too. 

What have you ordered exactly?
When and how did you place the order?

Is anything showing within the DPD app yet by any chance?

Linzi