I have two phones on sim only plans .

[Vintagechick65]

Two phones on sim only plans , both eligible for upgrades.  both phones are in my name but  paid from different bank accounts as one is my sons. 

i can upgrade my sim online but not the other phone ? this is proving impossible to resolve as when my husband phoned EE yesterday they would not  accept the password? I am using it right now to log in? 

[Leanne_T]

Hi @Vintagechick65 

Thanks for your message.

Any account password used when calling may be different to the one you use to manage your account online.

I'd recommend giving our team a call, as you are the account holder, and they can discuss your options.

Thanks.

Leanne 🙂

[Vintagechick65]

hi thanks for your reply , however  my husband has authority to speak on my behalf as I am deaf (i only use my phone for texts , social media etc) as two incorrect passwords were submitted yesterday I am worried that a third attempt will result in my sons phone being locked ? I just want to upgrade his sim to a better deal for him . I can do mine online from my account with no issues , but if i try and do his (both phones in my name) it reverts at checkout to my number . 

[XRaySpeX]

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@Vintagechick65 wrote:

both phones are in my name but  paid from different bank accounts

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There is only 1 combined bill for all the phones under 1 EE a/c. So these 2 phones must be under separate EE a/c's. Are you looking at the wrong EE a/c for your son's phone?

[Vintagechick65]

Ah right , there are two different account numbers but i can see both phones on my account and there are two different direct debits for payment ....this is messy