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Upgrade offered on EE App

Profile closed
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‎13-08-2024 03:21 PM - edited ‎13-08-2024 03:22 PM

Hello

I have a Smart Watch which is due to end in November and says I can upgrade early on the EE App but have to pay a small amount. 

So if I chose a product it says Sorry no offers available to you at the moment. 

What's that about?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎13-08-2024 05:21 PM

Hi @Profile closed 

It seems to me that the online system is having problems finding a similar plan to the one you're on for the watch. If you give us a call on 150, they'll be able to check manually for you and let you know what's available.

Chris

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Profile closed
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In response to Christopher_G

‎13-08-2024 05:56 PM

Hello @Christopher_G 

Even if I don't want another watch?

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Christopher_G
EE Community Support Team
In response to Profile closed

‎13-08-2024 06:09 PM

Yes, the system will automatically be searching for a watch plan, but may be having problems finding one, @Profile closed. If you're looking to upgrade to something else, have a chat with the Mobile Care team and they'll be able to run through options.

Chris