Before I start, I would like to say I was excited to join EE after hearing such great things about the network. It is regarded as the most reliable, consistent network in London and I was ready to ditch my current provider.
On 20 July i submitted an online order for a 24 month contract for 2 lines and immediately received an email that my order was approved and the SIMs would be dispatched soon. I heard nothing from EE after that.
After 7 days I called and was put on hold for an hour before giving up. The next day (day 😎 I was put on hold for 45 minutes before I was finally connected to a guide. He then told me the order was not dispatched because the credit check had not been run yet. I received no contact alerting me that anything was still outstanding with the order. Only after 8 days and 1 hour 45 minutes of hold time was I told this.
After finally running my credit check, I was told I was approved for only one line. One, not two. I'm not going to transfer just myself over to EE, it needs to be both me and my wife. I told the guide this and he told me there was nothing he can do. I ask if I could pay the entire contract value for both lines up front and he said no. Is this really how EE operates? If I can't get two lines I will not be bringing any business over to EE.
