Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hello

Resolved! Change in Price

Why has my contract price gone up from £26 to £30 a month?

Resolved! Charge

I have a blank charge on my phone in the middle of the night I have no idea what it’s for

Resolved! cancellation EE

Hello, My contract has recently been cancelled as my parents decided to cancel it on my account, i was just wondering to make sure do i have to buy a new sim and contract so i can pay myself? As i don’t know much about it. Thank you, Liana

Resolved! Roaming charges following a trip to the Kent Coast

Hi, I recently went to Kent for a few days by the sea and recieved the welcome to France text. I've checked my bill and have been charged for 3 days of roaming but I wasn't abroad. Can anyone tell me how I can get a refund for these charges pleas...

Resolved! Affordability

I’m sick and can’t work I can’t afford my current package

Resolved! Contract change before phone arrives

Hey so I ordered an upgrade for my phone today, it hasn’t been dispatched yet but the contract changes have already started?

Account issues unable to make contact!!!

<span;>My phone contract came to an end so I went for an upgrade and selected a sim only deal. A few days later I recieved a sim card with a new number. Slightly confused I made contact with EE to be told that I had intact ordered a new line instead ...

Billing

I joined EE 2 days ago through BT not doing mobile contracts anymore. So why have I now received a bill that needs to paid by July the 2nd?

Being charged for picture messages not sent.

Hi,Can someone please explain to me how I'm being charged for sending 2 picture messages when I don't even send any text messages? I use FB messenger to text or send pictures.