27-04-2024 08:27 PM
My contract with EE ended last July and I was automatically moved to a rolling monthly plan. It's super expensive for what I need so I decided to buy a sim card with another provider and switch to that. When I requested my PAC number, I was told (via automated text) that to leave my contract would cost nearly 170! Which makes no sense, as I don't have a contract.
I then got a text from 85075 which stated it will cost me 0 to leave, I just have to give 30 days notice.
I can't get through to a human to talk to them. Any ideas why this is happening?
27-04-2024 08:47 PM
Mobile service contracts in the UK aren't fixed-term contracts that end on a certain date - it would follow that your service also ends with it. You have a rolling contract with a minimum term. Many people move to a SIM-only plan on their minimum term date to reduce the cost, and nothing else changes.
You'd have to ask your other provider about your service with them, but any pay-monthly contract will normally have a minimum term of 12, 18 or 24 months unless you specifically chose a 30day-only deal.
27-04-2024 08:48 PM
If your contract min. term ended last July you are free to leave. If you use a PAC to port your no. to another network you don't even need to give 30 days notice. The completion of the porting auto cancels your EE contract.
27-04-2024 08:53 PM
Thanks, that's what I think too! I'm just confused why they've given me two different prices - £170 and zero!
I guess then that there's a mistake somewhere, so probably nothing to do except try to get through to a human to clarify.
27-04-2024 08:58 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.