Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Flex plan - airtime contract ends

My device contract ends 2025, however my airtime contract ends this month. I have been told I need to keep paying the same amount for my airtime contract for another year until the device runs out. Really not happy with this, please someone explain w...

Cancelling my contract

I’ve looked everywhere for end of date contract, can’t find anything since the app has changed. Can anyone advise me please instead of waiting in phone queue thankyou in advance

Have been charged for a second number that I never signed up for or activated

Last year, I made a 2 year contract with a new phone. I said I wanted to keep my existing number and was advised in the store that this was fine. I was being charged automatically until recently so I had a look and realized that a second number was a...