Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60572 Views
  • 69 replies
  • 14 Helpful

Contract

My 24-month contract will be ended in 16 Feb 2024, but now I am stay at China  and can’t contact with 150 because I didn’t Open the international roaming before I left UK. I won’t come back and I need to cancel the contract . what should I do? I can’...

Deals

Hi, I'm on sim only.I get calls plus 40gb and roaming for £18.80, how do I get it cheaper?

Viewing Bill

Website is useless - constantly trying to upsell but to try and find your bill is impossible. What’s the crack EE - get it sorted or I’m going back to BT! There system worked !

Pjenky29 by Visitor
  • 361 Views
  • 1 replies
  • 1 Helpful

Resolved! Picture txt

My payment plan charges for sending picture txts . Am I charged for receiving them ? 

Re: EE billing

I am getting this problem. I often add a purchase on play store but it is showing unavailable. Its been fine until now. I've checked settings. I still have it as a payment method but I can't access the ee play store billing feature. 

Help Needed: Missing £39 Refund and App Access Issue

Hi,I ended my contract a month ago, asked for a £39 refund as my account was in credit, but haven't got it yet. I spoke with customer service 3 times, every time they said they submitted my refund but no result. Also, there's a problem with my EE app...

jferdous by Investigator
  • 599 Views
  • 9 replies
  • 0 Helpful