how on earth do you get hold of this company when you have no phone

[Chris_B]

@Debbie456  You go to a store.     Exactly what is your issue apart from having no phone.  

[bristolian]

You can contact EE CS from any working phone, it doesn't need to be an EE one or even a mobile.

07953 966150 works from any landline or mobile.

[Debbie456]

i really need to be in contact with someone, my phone is broken and i cannot make contact with anyone i need a new phone today or tomorrow

[Debbie456]

i havnt got a phone

[Chris_B]

@Debbie456   So what you are  saying is how to you get hold of “ANY” company without a phone.    As stated if they have a store you go to said store and in this case EE does. 

[Chris_B]

@Debbie456   Are you a contract customer or PAYG customer?  Do you have insurance?    The only way for you to get a device today will be go and purchase one on PAYG and then put your sim card in it.   This can be directly from a EE store or even Argos/Currys.     if this is a warranty claim the device has to be sent off to be looked at first.    You don’t say what the issue is with the device.  

[bristolian]

Your options will differ depending whether you're on PAYG or pay-monthly, nature of the fault and whether you're in a minimum-term or not.

But you'll certainly be best to visit a retail store. If it's a repair you choose, they may have loan phones. Otherwise, on the risk of foregoing the 14days "change of mind" return rights, you should walk out with a new phone somehow.