Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Overpayment since changing phone

HiUpgraded my phone in 2019 but it wasn't done correctly and so I have been paying circa £40 extra a month since then. I called ee today and despite overpaying over 2k extra they have offered me £120! I have refused and they are going to call me to...

EE stole money from my account

EE took a huge amount of money from my account & haven't explained the reason behind it. They don't appreciate the impact of their actions. They tried to blackmail me from leaving by saying that would close my complaint. This is the behaviour of a th...

Support

Hello

Issue with seeing plan/ subscribed and account updates

Hi I have an issue with viewing my plan/ subscribed and account updates. I get either grey or black screen without results. This is on the app that I'm having the issue.

New contact phone information

New contact phone information. [Mod edit: Please do not post personal information on the public board. Thanks!]

Resolved! Upgrade

When can i upgrade my phone

Resolved! Upgrade and add line

My wife and I want to upgrade our phones. We’re on separate contracts at the moment and I’d like to combine them onto one. Also looking at the upgrade deals they are quite a bit more expensive than other providers. Will ee match other providers as ha...

Resolved! My bill

My bill was due yesterday but I don't get paid to 25th August

Resolved! Contact end

Don’t see easy link to upgrade/change package when near/at contract end

Usage allowance

Hello, My bill keeps increasing. It was £28 a month and unlimited data. But when I have checked the usage it states 100mb of data not unlimited. The internet connection keeps stalling, this is no good to me as I work from home and it is embarrassing...