Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bills

Mobile data

I’m new to the EE network & I recently bought a £15 subscription pack but it only gave me 25gb of data when I thought it was supposed to be 50gb did that change I’m abit confused.

EE Cancellation - Broadband

Hi, I received email from EE stating my account will be cancelled on 9/2/24. Contacted EE via phone & this was due to non-bill payment. I was advised to make payment before Friday to avoid cancellation, in which I did. I have proof of this. However, ...

Not able to view my mobile bill through the EE app/online

Not able to view my mobile bill through the EE app/online. Is there a setting to be turned on ?

Non trade in charge

I received my bill today and I have been over charged by £715 across two devices due to a “non trade in charge” one of the devices was traded in for an upgrade in November I received a text message dated 29th December to say they “had received the de...

25% interest

Has anyone else’s phone contact bill increased 25% in the past 12 months ? Apparently it’s due to inflation but I’m struggling to understand how that’s calculated when inflation has been no where near 25%

Resolved! How to add on data for monthly contact

Resolved! Change my address

Upgrading, can you get a better deal?

So it’s being about 4 years since I upgraded I did it through chat last time but seems that function isn’t available anymore. Question I’m wondering is if you call do you actually get any competitive or better deals than what is already online? EE pr...

Resolved! Re: Cancel new contract within 14 days. Will I lose number?

Need to cancel my EE contract please