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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59375 Views
  • 69 replies
  • 14 Helpful

End of contract upgrade

HiMy contract expired 17th January 2024 I upgraded to a SIM only plan but haven't received any correspondence regarding this and my bill is still showing the old contract figures. Will this update soon?

WDL1968 by • Visitor
  • 358 Views
  • 1 replies
  • 0 Helpful

Apple Music charges

Hi I seem to be paying for Apple Music as an extra that I don’t want or need as I’m already with Apple via my phone! When I try to cancel it with the STOP MUSIC message it says :“Hi from EE. It looks like you have already had this Apple Music offer.I...

Baloo123 by • Visitor
  • 396 Views
  • 1 replies
  • 0 Helpful

Changed phone

I have just received a new phone & my old phone I was still being changed for even though I had cancelled the contract as it had ended is it possible to refund the money taken from the last 2 momths

My bill

I paid my bill last night but my phone is still suspended this has never happened before

Libby86 by • Visitor
  • 309 Views
  • 1 replies
  • 0 Helpful

Resolved! phone

i paid my bill this morning but my data hasnt come back up running 

Resolved! Cancellation contract from abroad.

Hi, everyone. I had to leave the UK suddenly two months ago. I've moved to Colombia, and so I need to end my EE contract. Since I will be here for a while. I´ve tried EVERYTHING. I called every single number I found on the EE web page, but I´ve never...

Patty21 by • Visitor
  • 418 Views
  • 1 replies
  • 1 Helpful

Resolved! Haven't received a confirmation email for early upgrade

Hi, I chose to get an early upgrade on my phone earlier today, so I could switch to a SIM only contract. The payment was processed and taken out of my bank account but I've received no confirmation email and I'm a bit concerned that the money has gon...

tav95 by • Visitor
  • 482 Views
  • 1 replies
  • 0 Helpful
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