Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61316 Views
  • 69 replies
  • 14 Helpful

Text comps and UNBAR?

So I had been entering text competitions - texts going thru, receiving messages back saying I had entered up until yesterday when I received a message saying I couldn’t enter due to something about needing to “UNBAR” or because I had reached my “spen...

How to delete old PAYG SIMS no longer in use?

I have two PAYM SIMS on my account and two old PAYG SIMS that I used to use before I changed to PAYM.I thought they would be deleted when I changed, but they are still showing. No credit on either and I don’t have the SIMs either! Help on how to dele...

PaulJCB by Visitor
  • 665 Views
  • 1 replies
  • 1 Helpful

Resolved! Calls

Hello. Is there any way I can request a copy of my calls for a certain month? I don't currently have itemised billing.Thanks 

lisac1982 by Investigator
  • 428 Views
  • 2 replies
  • 1 Helpful

Direct debit

I was told on the phone that a direct debit was set up when I added new card and paid my bill but it wasn’t and I had to manually do it myself and paid extra charges and also when I send texts to Ee it doesn’t go through  

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Derro by Visitor
  • 347 Views
  • 1 replies
  • 1 Helpful

Been charged twice

I've been charged twice. I paid my first bill on the 11th/12th after getting my phone at the start of February. I paid it manually 4/5 days before it was due my bill was £69.31 I paid £35 then £34.31 in the space of an hour. Through the app. I rang e...

Aimbot by Visitor
  • 608 Views
  • 1 replies
  • 0 Helpful