Proof of barring

[Marn]

i lost my Mobail phone then I claim my insurance through Barclays Bank  so they requested me a proof of usage and barring .i  request to to ee  and they provide me the proof of usage but they refused to provide proof of barring because I didn’t buy the phone form EE? 
i called EE customer service few times and still refusing provide proof of barring and I can’t claim my insurance without proof of barring.

pleas please advise me ? 

[Chris_B]

@Marn   EE can provide this as they should  of blacklisted the device even if you didn’t purchase it from EE.    Did you report the lost device and request it to be blocked/blacklisted ? Did you request a replacement SIM card ?