Anytime upgrade

[AMBER2492]

My partner and I upgraded and both went on the same plan full works with anytime upgrade when ever I look on my account it says I can upgrade anytime but on my partners it's saying he can only upgrade at the end of the contract. We went for that plan as both wanted the option for early upgrade but now he doesn't have that. Is there any reason for this even though there the exact same plan phone everything. 

Thankyou

[Christopher_G]

Hi @AMBER2492 

Welcome to the community.

Are the contract dates the same for both lines? When did you upgrade?

Chris

[AMBER2492]

They were both set up at the same time but then my partners wasn't right so they had to change it so then it was sorted and changed I think his is in may and mine was april or march

[Leanne_T]

Hi @AMBER2492 

Thanks for coming back to us. 

Can your partner text UP to 150 from his phone, and let me know the full reply? 

Leanne 🙂

[AMBER2492]

You are not due an upgrade until 20/09/2024. From that date you can pay a fee to upgrade early. Check out your offers at ee.co.uk/customershop or call us on 150

That is the reply he recieved so looks like he does have it. Just doesnt show on the ee app for him am I right with that?

Thanks Amber

[Leanne_T]

Hi @AMBER2492 

Thanks for checking this and coming back to me. 

I would suggest giving our mobile guides a call on 150 and the team will check the account for this number and let you know the plan and upgrade details 🙂

Leanne.