Wondering if anyone has had the same issue.
Ordered an upgrade to an S24 Ultra end of March this year (Upfront cost and flex pay charges) and long story short I cancelled the upgrade before the phone had actually been delivered. Spoke to the customer services team who told me no worries, once the phone is returned to the sender the upgrade will be reversed, a refund of the upfront charge I paid would be issued and my plan reverted back to normal.
After a few days the phone was returned and I got a text from EE stating the same as the above. The upfront cost was refunded and I thought all was good.
Since then I have received two plan charges over the amount of what I was paying before (April's bill was overcharged by nearly £15), I understand there may have been inflation but I can't find the email/text telling me how much this would be by if so. I also had the flex pay charge come through in April's bill which I was told by billing that the difference would be reflected in May's bill. May bill has now come out and I have been charged once again for flex pay and an overcharge (although not as large as April) on my usual plan.
Having spoken to billing/customer service a couple of times has anyone who has cancelled an upgrade had the same issue please?
