EE Payment system down

[kazabeth]

Hello,

I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone. 

I tried paying online twice from my account but both times it has told me my card is declined.  There is nothing wrong with my card and there is enough money in the account ...

I am in America and so every time it tries to put me through to someone the office is closed and no one is there.

Is there a timeframe when this issue will be resolved as it has been several days.

Thanks

C

[XRaySpeX]

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

[FibreOpticFan]

i tryed this to pay my bill but online and phone payment system is not working right 

[Katie_B]

Hello @FibreOpticFan. 

Have you been able to try making a payment this morning?

Katie

[FibreOpticFan]

yes but only up to £15 works can't pay all in one 

[Katie_B]

Thanks for getting back to me and confirming you have been able to make a payment @FibreOpticFan. 

What happens if you tried to make a payment of larger amount?

Katie

[FibreOpticFan]

I found out it was my bank account had a bar on it with fund it is now sorted out 

[FibreOpticFan]

It used to say decline by the bank on Lange amount like £30 it was my fault not updating my bank with the new number