All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
My phone has been suspended but shouldn't of and I can't use it at home through my home Internet either.
Hello sorry to jump on someone’s query but I am also experiencing this issue. I see nothing when I log in now and I left on 31st Oct. I haven’t received any communication from EE to advise on my final bill and I would like to make sure I have the rig...
I started a contract unaware of the fact that there was a discount which applied only for three months. The length of the contract is 24 months. Is it possible to cancel or change the subscription pack for my sim?
Would like to close phone contract
I changed my plan to a 125GB and the page suggested that it was cheaper than my current plan hence why I decided to change it. I agree to it in November with the change taking place from my next bill on 5th December. I have now realised that instead ...
Hello, My SIM contract is ending 15/12/2023, I am happy with my current plan, content with my billing amount and do not wish to upgrade anything. Do I need to contact EE or do anything if I wish to stick with my current plan or will it renew and carr...
So my 24 month contracted ended, I spoke via live chat a couple days ago to have them move me to payg and cancel the contract. Today I go on the app and it's like this, my child protection filter has been reset to on and since it's like im not linked...
Hi do you know how to apply the 20% student discount to my bill? I’ve rang up 150 and they have said I need to apply it myself or go to a store even though I was told to ring up 150 once my sim only had been activated. thanks
Direct Debit change. Simoly impossible to actually do the change, linkes provide do not show option for manging direct debits as listed in the help file and various bot messages. Can someone provide actual assistance? Thnaks
I have tried numerous times to change my direct debit details and contacted EE themselves and still I am unable to change them. I have received yet another email asking to update my DD details and no email address to reply to other then call and wait...
