Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Flex pay

Hi Alli am on my first month of flex pay after upgrading to a different phone - so am I correct that the payment for the phone and flex pay will come out of the same direct debit it always has with EE or do I have to set up a new direct debit? I have...

Resolved! Upgrade

I wanted to upgrade one of the phones on my family plan, xxxxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Re: Changed my plan

close the contract

How do you access older invoices?

Says up to 12 months but only to June on dropdown

How do I cancel my contract I have been on phone for to long

Resolved! Contract end date

Please can you tell me when my contract is up

Resolved! I need to download my bill for DBS ID

Unresolved Nightmarish Experience with EE Customer Service

I feel compelled to share my recent and ongoing nightmare of an experience with EE’s customer service. Over the past two years, I’ve faced a myriad of issues, from fraudulent practices to faulty devices and unreasonably high fees.Despite numerous att...

Monthly contract fee

Ee have not provided me with how much my contract will cost

Sim only upgrade

Hi I have a sim only essentials contract, 5 months in....I want to buy a iPhone from EE can I carryover/add this to my contract? online seems I have to take out a new contract? or wait another month?