Unable to access my bill i am new member

[Leanne_T]

Hi @Irene40 

Thanks for coming here. 

Have you linked your number to the EE account to view billing information? 

Thanks 🙂

Leanne.

[Han61]

Me too!  Spent about an hour on the phone.  The guy promised me he’d do it manually’. Still can’t access it a week later!

[Leanne_T]

Hi @Han61 

I am sorry to hear this, please try getting back in touch with our mobile guides to let them know the account has not been set up and they will get this looked into for you. 

Leanne.

[Han61]

I did this a week ago and they assured me that they would manually set it up. I still can’t access it via the app. It keeps telling me to ring (already did that- spent an hour on the phone!) to confirm security questions.

[Katie_B]

Hi @Han61. 

I am sorry to hear you are still unable to access your account. 

I'd recommend giving us another call and letting the team know this is still not working. 

Katie