Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 65696 Views
  • 69 replies
  • 14 Helpful

Resolved! Over charged

 I took a sim only deal out last month for 20 pound a month.  My first bill was 70 pound and now there saying tjere is a following 50 carried on what is going on I chose a sim for 20 a month also were did that other 50 come from also I haven't even p...

Phone contract

Hello, so basically my phone is on contract with EE but my friend took out the contract, we have had abit of a falling out but I’ve always payed him the money every month, it is coming towards the last 2 months of the contract and he has cancelled th...

Phone upgrade

Hi ive got a phone upgrade due this july, i live with family, will it affect my family’s credit scores as we live in the same house?thanks

Credit limit.

Its saying I've reached my credit limit and my line is suspended. It won't let me phone 150 to discuss this. Have made an extra payment to get me in credit but still saying my limit is reached. Thing is, I've hardly used the phone/text and I'm well i...

Allan41 by Investigator
  • 1070 Views
  • 6 replies
  • 1 Helpful

How can I link my new sim only plan to my account

Hi new here I’m in the middle of switching to ee from bt but I can’t seem to link my new contract to the ee account I already have set up do I need to close my ee account then start again as wont let me register for new ee id coz my email already reg...

Payments added to bill

I’ve just seen that 3x £10 payments were added to my phone bill and this wasn’t me. Any idea how this was allowed to happen? And how I can get it back? 

Navi85 by Visitor
  • 391 Views
  • 1 replies
  • 1 Helpful