Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change from contract to pay as you go

Hello, I spoke to CS a month ago about changing my contract to pay as you go and keep my number. They told me my contract will be cancelled on 1 December. I got a text as I normally get every month regarding my bill payments, but nothing about any ...

Contact ended

My contact has ended this month, I had a text to say i was gonna be charged my ridiculous monthly payment still. Even though the contact ended. How do I contact anyone to be able to say I don’t want to pay that much if it’s ended? If that’s possible?

Bill inspite of contract ending.

As of 15 February 2020, all broadband, phone, pay-TV and mobile phone providers are now required to notify customers when their contract is about to expire. This lets customers know that they can start shopping around for a better deal.Both end-of-co...

Resolved! Invoice

Hey im in need of an invoice for a iphone 5s i had with ee a while back. Am i able to get it emailed to me?

Non Trade in charge

Is the non Trade in charge a one off payment?

New SIM only contract to replace phone contract.

If my existing contract runs out on day 10, do I put the new SIM card in on day 10 or day 11?

Leaving

I’ve left EE and this month was supposed to have my last payment however they have taken £6 something instead of £60 something i’m so confused

How to view final bill

I’ve left EE and moved to another provider. The switch was finalised on 30th Nov and I’ve had my usual text today 1st Dec telling me my bill is ready. But I can’t view my bill on my account and I can’t text BILL to 150 as my number is no longer link...

Resolved! Security Deposit

I'm a new customer and had to pay £100 security deposit up front for my phone due to my credit score but if I was to take out another phone would I have to pay the deposit again or because I'm an existing customer just the upfront cost of the phone?

Resolved! Re: I need to make a payment and set up a direct debit

set up direct dedit for different date