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Why have I got charges on my account for picture messages as haven't sent any

1Cheesemonkey2
Visitor

As per the above - EE can you please remove from my account.

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

Have you sent any texts containing emojis? They convert to MMS aka Picture Msgs and charged accordingly. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Are you using Apple or Android?

The former tends to convert special characters into MMS, Android can be configured to largely prevent it.