06-07-2024 05:38 PM
HiI recently upgraded my phone from I phone 11 to 15. I did this one month before my contract end date but for some unknown reason I was charged £50 and I have not got a clue why
06-07-2024 05:52 PM
How is this charge described on your bill breakdown?
06-07-2024 05:59 PM
Nope
06-07-2024 06:00 PM
Sorry, it is not stated or shown on bill
07-07-2024 08:07 AM
OK, thanks @redfox6475
I recommend speaking with our Mobile Care team on 150. They'll be able to look into what this charge was for.
Chris
