Update my address
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12-12-2023 11:03 AM
I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this?
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12-12-2023 12:58 PM
Hi @elenik
Thanks for coming to the community
You can update the address if you log into the EE app, select Profile, Settings and Permissions and then right at the bottom you should have the option to Change billing address.
Leanne.
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12-12-2023 01:07 PM
Hello, All the given choices are:
Lost/Stolen Device
Leave EE
Unlock your device
WiFi calling
Login settings
App setting
Non of them have the option of changing the address.
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12-12-2023 01:10 PM
Thanks @elenik
If this is not an option, please call us on 150 and the team will be happy to update this for you.
Leanne.
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17-12-2023 06:02 PM
Yes, the website and app are total pants! Who on earth decided it was a good idea not to be able to update an address?
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17-12-2023 08:40 PM
Their situation is literally "When you don't pay your IT". And calling is them was even worse, almost a week and still not results. They are a joke
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18-12-2023 08:14 AM
Good morning @baz4644 and @elenik.
The steps to update your address are the following:
Plans & subscriptions > Mobile > Scroll down and select 'Settings' > Scroll down to 'Change billing address'.
I have checked this morning and can see the option, if this is not showing for you please report this to our customer care team on 150.
Katie
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18-12-2023 09:02 AM
Check again then, and why calling again since the change wasn't done in the first try?
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18-12-2023 09:15 AM
I'm sorry to hear that you are seeing this error and your address has still not been updated @elenik.
I have checked by selecting the option to change my address and this error does not appear.
I'd recommend giving us a call so this can be looked into further.
Katie
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15-02-2024 09:20 AM
I have done as suggested for updating my address:
The steps to update your address are the following:
Plans & subscriptions > Mobile > Scroll down and select 'Settings' > Scroll down to 'Change billing address'.
And this option is not is not available.
I dont have time to phone 150 and be on hold
