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Update my address

elenik
Investigator
Investigator

‎12-12-2023 11:03 AM

I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this? 

0 Helpful
12 REPLIES 12
Leanne_T
EE Community Support Team

‎12-12-2023 12:58 PM

Hi @elenik 

Thanks for coming to the community :slightly_smiling_face:

You can update the address if you log into the EE app, select Profile, Settings and Permissions and then right at the bottom you should have the option to Change billing address. 

Leanne.

0 Helpful
elenik
Investigator
Investigator
In response to Leanne_T

‎12-12-2023 01:07 PM

Hello, All the given choices are:

Lost/Stolen Device

Leave EE

Unlock your device 

WiFi calling

Login settings

App setting

Non of them have the option of changing the address. 

0 Helpful
Leanne_T
EE Community Support Team
In response to elenik

‎12-12-2023 01:10 PM

Thanks @elenik 

If this is not an option, please call us on 150 and the team will be happy to update this for you. 

Leanne.

0 Helpful
baz4644
Visitor

‎17-12-2023 06:02 PM

Yes, the website and app are total pants! Who on earth decided it was a good idea not to be able to update an address? 

0 Helpful
elenik
Investigator
Investigator
In response to baz4644

‎17-12-2023 08:40 PM

Their situation is literally "When you don't pay your IT". And calling is them was even worse, almost a week and still not results. They are a joke 

0 Helpful
Katie_B
EE Community Support Team
In response to baz4644

‎18-12-2023 08:14 AM

Good morning @baz4644 and @elenik. 

The steps to update your address are the following:

Plans & subscriptions >  Mobile > Scroll down and select 'Settings' > Scroll down to 'Change billing address'.

I have checked this morning and can see the option, if this is not showing for you please report this to our customer care team on 150. 

Katie

elenik
Investigator
Investigator
In response to Katie_B

‎18-12-2023 09:02 AM

1000005059.jpg

Check again then, and why calling again since the change wasn't done in the first try? 

0 Helpful
Katie_B
EE Community Support Team
In response to baz4644

‎18-12-2023 09:15 AM

I'm sorry to hear that you are seeing this error and your address has still not been updated @elenik. 

I have checked by selecting the option to change my address and this error does not appear. 

I'd recommend giving us a call so this can be looked into further.

Katie

0 Helpful
SBUG2024
Visitor

‎15-02-2024 09:20 AM

I have done as suggested for updating my address:

The steps to update your address are the following:

Plans & subscriptions >  Mobile > Scroll down and select 'Settings' > Scroll down to 'Change billing address'.

And this option is not is not available.

I dont have time to phone 150 and be on hold

0 Helpful