07-07-2024 08:35 PM
I am so confused i have just 20 minutes ago received a bill saying it has to be paid by the 7th July but was issued on 24th June/26th June/ 27th June (it's different depending on where I look in my account) - I didn't receive anything until 20 minutes ago. There's also a green tick next to the amount saying "paid" but its still saying its due. And the payment amount apparently due on the 24th June? I didn't have broadband installed then!
07-07-2024 08:36 PM
Am I actually on confused.com?
07-07-2024 08:38 PM
07-07-2024 09:03 PM - edited 07-07-2024 09:05 PM
Hello @David-rich1982
I think your billed as soon as your contract starts.
Have you tried using Live Chat?
07-07-2024 09:26 PM
@David-rich1982 @Profile closed Is correct you are billed once the service goes live as you pay in advance not in arrears.