Contracts & Billing

Charges since last billing

How can I check whether any of the calls on my account since the last bill are being charged extra ? 

Client advisor misadviced

I switched to EE from Three on 11th April at the 155-157 Oxford Street branch. Ms Daria, The advisor, offered me and my partner 30% discount for the plans, £25 per month. However, the first bill charged me £36 and I spoke to the manager and the same ...

Sim only deals then upgrading

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?

Unable to contact customer service from germany

Hello EE Community,I recently obtained a SIM contract at a store during my stay in London. Since then, I have relocated to Germany and need to terminate my contract. However, I'm experiencing difficulties in reaching Customer Service (CS). When I try...

Payment

I have a contract for a phone and a sim and today it was supposed to be the direct debit. At 00:00 one transaction has gone through for my phone but I was just a bit short and the transaction for my sim did not go through. So then I just added the re...

Lu4 0DS

Re: want to pay my bill

I have been unable to pay my bill as today is my billing date. I hope I wouldn’t be penalised for this as I learn the app is down for now. 

Upgrade Anytime - Fee Discount as device is damaged under warranty?

Good day, I got my Pixel 7 reparied at the start of the year via EE and when I got it back it was suffering issues. There is issue with battery life and the mobile data cuts out randomly.  Obviosuly this is out of my control. They have told me it is ...

What financial help does EE give to their customers like ovo.